PC Technician

Kansas City Metro, MO

Employment Type: Temporary or Temp-to-Hire Industry: Service Pay Rate: $12-$15/hour

Job Description

* The incumbent will serve as a member of the PC Technician team * He/she will install and support desktops, laptops, application software, printers, and related technology * He/she will work with customers on-site and over the phone to identify problems, troubleshoot, resolve issues, and document activities in an incident management system * This position requires excellent communication and customer relationship skills, both verbal and written * The candidate must be able to work independently, be attentive to detail, be familiar with research techniques as applied to incident resolution and be able to prioritize and multi-task as emerging issues arise

Job Requirements

* Provide second-tier support to end users for both Hardware and application software * Simulate or recreate problems to resolve operating difficulties * Recommend systems modifications to reduce incidents and problems * The incumbent must be an effective communicator and possess excellent customer service skills * Candidates must be highly motivated, a team player, and have the ability to deal effectively with others * Basic knowledge of Windows XP operating systems is required Experience using HEAT or similar incident management software is preferred * Experience using and troubleshooting the Microsoft Office Suite is preferred * Experience with troubleshooting standard enterprise client/server as well as n-tier applications is preferred

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