Bi-Lingual (Spanish/English) Customer Service Representative
Kansas City, MO
Fluent in Spanish
· Minimum 3 years’ experience in the utility industry, preferably in Customer Services, Operations, or Marketing & Public Affairs
· Proficiency in working with CIS and customer-servicing systems, Microsoft Word, Excel and PowerPoint
· Demonstrated experience with customer interaction and resolution, with proven record of high performance
Special Background, Experience, or Education Desired:
This position requires exceptional interpersonal and customer relations skills and proven experience in demonstrating good judgment and making sound decisions. Must possess essential skills in diffusion/de-escalation strategies and problem-solving, including effectiveness in high-stress or crisis communication. Knowledge of rules & regulations, business practices, and policies for residential and small commercial customers is also necessary. Experience in having worked directly with customers is important and a Bachelor’s degree in a relevant concentration preferred. Effective at data-gathering and developing relationships with key community organizations. Public speaking skills, including influencing outcomes and facilitating events for small to medium groups is required. Must be organized and have the ability to develop and manage group events. Specialist takes initiative and is self-motivated in getting things done. Works well in a team environment but can also be depended on to deliver results in autonomous setting. Proficiency with applications – CIS, Microsoft Office products. Flexible and adaptable with assignments, priorities, work hours/shift and obligations.
Brief Description of Duties, Including Planned Special Projects:
Responsible for addressing customer needs when they elevate from a self-serve capacity to face to face customer service support. This position helps manage the customer experience in a face-to-face capacity and is responsible for driving deliverables and influencing desired outcomes of non-routine, complicated or multi-faceted customer issues. Lead and engage in collaborative efforts with internal stakeholders to resolve escalated issues and further identify ways to mitigate increasing trends. The position will help reach and educate customers on a suite of energy efficiency products and services through a customer-facing, interactive and consultative approach. The role requires the ability to effectively build and leverage partnerships with nearby community organizations to identify and create customer-focused joint solutions and to develop and lead educational workshops, as well as coordinate and staff large community events at the site.
TOP offers weekly pay!
TOP Resources Staffing Professionals
10500 Barkley # 108
Overland Park, KS 66212