Scope of job: Process penalty and interest, write-offs, credits, offsets and other complex tax transactions. Update, maintain and close taxpayer's accounts and cases. Prepares billings for property and/or special assessment payments. Processes real estate and special assessment payments. Files, maintains and monitors bankruptcy claims, condemnation cases and/or records related to property taxes and special assessments. Work with outside collection agencies. Discerns when it is appropriate to refer customers to other sections and divisions in the Finance Department, other city departments and other governmental entities. Understand and accurately apply NAICS codes to business service areas and functions when setting up new accounts. Understand the different kinds of accounts associated with business licenses and when those accounts are due and payable to the city. Review and process requests for tax clearances. Be familiar with other documentation and clearances/license that business owners must acquire prior to the issuance of a license. Performs related duties as required.