Overland Park, KS
Customer Service Representative I is responsible for reviewing and updating customer records on a computerized data base and researching and responding to low and medium complexity customer inquiries. Individuals will resolve customer problems, refer to responsible parties and perform due diligence on customer inquiries through oral/written communications. Candidates will have demonstrated problem solving capabilities, as well as good oral communication skills on the telephone. Successful candidates will have basic Windows knowledge and Internet Explorer skills. Candidates should be able to type 40 wpm, have data entry proficiency (min. 4000 keystrokes) and the ability to perform basic database querying. Candidates must be available to work a flexible work schedule: days, nights, weekends and holidays. Candidates must possess a High School diploma or equivalent and a minimum 6 months of customer service experience.
Testing Required. Excel, Word, Typing (40 words per minute).
Training will be a training class environment.
Responsible via outbound calling for retaining business through mining and growing accounts with a wireless subscriber base within the business and/or state and local public sector account space. Sells, services, and grows the subscriber base based on geographic/vertical characteristics as defined by management. Through solutions based selling and account management, analyzes customer needs, identifies and customizes wireless/voice/data products and services to maintain and grow accounts. Increases a revenue generating sales pipeline, which consists of active accounts. Works within a team environment and partners with the solutions sales support team to develop account strategy and close business. Is accountable for a high volume of customer calls and maintenance of assigned accounts to achieve all quota metrics